Oreilly Auto Parts Return Policy
Wednesday, March 29, 2023
Edit
O'Reilly Auto Parts Return Policy
In Store Returns
If for some reason you need to return an item you purchased in store, you have 90 days to return the item with a valid receipt. You may return most items with the exception of electrical parts, opened chemicals, and special order items. If you don’t have a valid receipt, you may still be able to return the item for store credit. Whether you have a receipt or not, you will need to provide a valid government-issued ID.
Online Returns
Refunds & Exchanges
If you return an item in store within 90 days of purchase with a valid receipt, you may receive a full refund. If you don’t have a valid receipt, you may still be able to receive store credit. Refunds for items returned online are credited to the original payment method. Exchanges are available in store with a valid receipt, and you may exchange for a different item or the same item with a different size. Exchanges online are processed as returns, so you will receive a refund and will need to place a new order.
Shipping Costs
If you return an item online, you will be responsible for return shipping costs. Shipping costs are not refundable. If you don’t have a receipt, you won’t receive a refund, but you may receive store credit. If you’re exchanging an item online, you will also be responsible for shipping costs associated with the new item.
Special Order Items
Special order items are not eligible for return or exchange. Items that are considered special orders include items that are not regularly stocked in store, items that must be ordered from a vendor, and items that are shipped directly from a vendor. If you’re not sure whether an item is considered a special order item, please ask a store associate.
O’Reilly Auto Parts has a customer-friendly return policy that allows customers to exchange or return items with ease. It’s important to know the return policy when you shop in store or online so you can make the most of the policy should you need to return or exchange an item.
