Hastings Direct Cancels Car Insurance Policies

Hastings Direct has recently announced the cancellation of several car insurance policies, leaving many customers feeling frustrated and confused. The insurance provider, which is owned by the Hastings Group, is one of the largest in the UK and has been providing motor insurance policies since 1997.

Why are Hastings Direct Cancelling Policies?

The company has cited “operational reasons” as the reason behind their decision to cancel the policies. They have stated that they are no longer able to provide their customers with the same level of service they once did and that they need to make adjustments to their business model in order to remain competitive in the industry.

What Does this Mean for Customers?

The cancellation of policies could have a significant impact on customers, particularly those who have been with the company for a long time. Customers may have to find new insurers to insure their vehicles and may experience a significant increase in premiums. Customers may also be surprised to find out that their no-claims bonus has been reduced or even wiped out as a result of the cancellation.

What are Hastings Direct Doing to Help Customers?

Hastings Direct has stated that they are doing their best to ensure that customers affected by the policy cancellations are given the best possible service. They have set up a dedicated customer service team to help customers with any issues or queries they may have. They are also providing customers with a free, independent insurance review to help them find the best policy for their needs.

What Should Affected Customers Do?

If you are one of the affected customers, the best thing to do is to contact the customer service team as soon as possible. They will be able to provide you with advice and assistance on how to find a new policy and you may even be able to get a refund on your cancelled policy.

Conclusion

Hastings Direct has taken the decision to cancel several car insurance policies, leaving many customers feeling frustrated and confused. The company has set up a dedicated customer service team to help those affected by the decision and is providing customers with a free, independent insurance review to help them find the best policy for their needs.