RAC Temporarily Suspends Phone Number for Customers

The Royal Automobile Club (RAC) have recently announced that they are temporarily suspending their phone number for customers. This action is due to the coronavirus outbreak, which has had an impact on how the company is able to operate. The RAC is one of the UK’s largest and most popular breakdown companies and the move to suspend their phone number could affect many drivers.

What Does This Mean for Customers?

This means that customers of the RAC will no longer be able to call their customer service team with queries and support. Instead, customers are being encouraged to use their online services and to reach out via email. While this is a temporary measure, it is one that is likely to have a large impact on how customers interact with the company.

What Are The Alternatives?

The RAC has provided a range of alternatives for customers who need to get in touch with them. These include the online chat service, which is available Monday to Friday from 8am to 8pm, as well as their online self-help service. Customers can also use the RAC’s social media channels to contact them, or email them at enquiries@rac.co.uk.

How Does This Impact Customers?

The suspension of the phone number could have a major impact on customers of the RAC. Many customers may be used to calling the customer service team with queries, and this could now be more difficult. The RAC has tried to make this transition as smooth as possible by providing customers with alternative methods of contact, but this may not be suitable for some customers.

What Other Changes Have Been Made?

The RAC has also made some changes to their services in light of the coronavirus outbreak. This includes suspending their home and garage services, as well as their roadside assistance. This is to ensure the safety of their customers and their staff, and to reduce the risk of spreading the virus. The RAC has also made some changes to their website, such as providing more information about their services and safety measures.

Conclusion

The suspension of the RAC's phone number is a major change for the company, and one that could have a large impact on their customers. The company has tried to make this transition as smooth as possible by providing alternative methods of contact, but this may not be suitable for some customers. The RAC has also made some changes to their services to ensure the safety of their customers and staff, and to reduce the risk of spreading the virus.