What is the Advance Auto Parts Returns Policy?

Advance Auto Parts is one of the biggest automotive parts retailers in the United States. The company caters to both do-it-yourselfers and professional mechanics alike. With over 5,000 stores across the country, it's safe to say that Advance Auto Parts is a trusted source for reliable car parts and accessories.

For those who have purchased products from Advance Auto Parts, it's important to understand their returns policy. This policy outlines what type of items can be returned, the conditions of those returns, and any other information that customers should know.

Returnable Items

Advance Auto Parts offers a 30-day return policy for most items purchased in-store or online. This means that items can be returned for any reason as long as it is within 30 days of the purchase date. The item must be unused and in its original packaging in order to be accepted for a return. This is a great policy for those who need to return an item for whatever reason.

However, not all items are returnable at Advance Auto Parts. Electrical parts, tools, and items marked as “non-returnable” cannot be returned for any reason. It's important to check with the store before making a purchase to ensure that the item is returnable.

Return Conditions

In order for a return to be accepted, the item must be in its original condition and packaging. This means that it must be unused and in the same condition as it was when it was purchased. Any items that have been used or altered in any way will not be accepted for a return.

Additionally, Advance Auto Parts requires that all returns be accompanied by the original receipt or packing slip. This is to ensure that the item was purchased at Advance Auto Parts and that the return is valid. Without the original receipt or packing slip, the return may not be accepted.

Exchanges

For those who have purchased the wrong item or need to exchange an item for a different size, Advance Auto Parts offers an exchange policy. This policy allows customers to return an item and exchange it for a different item of equal or lesser value. The exchange must be made within 30 days of the purchase date.

In order to make an exchange, customers must bring the item to an Advance Auto Parts store with the original receipt or packing slip. The item must be unused and in its original condition in order to be accepted for an exchange.

Conclusion

Advance Auto Parts offers a generous returns policy for customers who need to return or exchange an item. The policy allows customers to return most items within 30 days of the purchase date as long as the item is unused and in its original condition. For those who need to exchange an item, Advance Auto Parts also offers an exchange policy.

It's important to read the returns policy carefully before making a purchase. This will ensure that customers are aware of what items can and cannot be returned, as well as the conditions of those returns.