Advance Auto Parts Returns Policy

Overview of Returns Policy

Advance Auto Parts is committed to providing the best possible customer experience. That's why they offer a generous returns policy for all their products. The policy allows customers to return any item within thirty days of purchase for a full refund or exchange. If an item is returned after the thirty day window, customers are still eligible for an exchange or store credit. Additionally, Advance Auto Parts offers a free in-store pick-up service for any items purchased online.

Items Eligible for Return

Advance Auto Parts accepts returns on most items purchased in-store or online. This includes parts, accessories, and tools. Items must be in new, unused condition and in the original packaging. Refunds may be subject to a restocking fee, depending on the item and condition. Some items are not eligible for return or refund, such as spark plugs, batteries, and opened chemicals. Customers should contact Advance Auto Parts for more information on specific items.

Returning In-store Purchases

Customers who purchased an item in-store can return it to any Advance Auto Parts location. Customers should bring a valid receipt or proof of purchase, as well as any unused items in their original packaging. Advance Auto Parts staff will inspect the item and process the return. If the item is eligible for a refund, the customer will receive the amount due on the original form of payment. If the item is eligible for an exchange, customers can choose a new item from the store.

Returning Online Purchases

Customers who purchased an item online can return it by mail or at any Advance Auto Parts location. If returning by mail, customers should contact Advance Auto Parts customer service to obtain a return mailing label. Customers should include proof of purchase and all unused items in their original packaging. Once the item is received and inspected, Advance Auto Parts will process the return. Refunds are issued on the original form of payment.

Exchanges

Advance Auto Parts will exchange any item within thirty days of purchase. After the thirty day window, customers are still eligible for an exchange or store credit. If customers are exchanging an item for a higher price, the difference will be due at time of exchange. If customers are exchanging an item for a lower price, the difference will be refunded on the original form of payment.

Processing Time

Returns and exchanges may take up to seven business days to process. Refunds are made on the original form of payment and may take up to two weeks to process. If a customer does not receive a refund after two weeks, they should contact Advance Auto Parts customer service.

Advance Auto Parts is committed to providing a fair and hassle-free return policy. Customers can return items within thirty days of purchase and receive a full refund or exchange. If customers have any questions or concerns, they can contact Advance Auto Parts customer service for assistance.