Hastings Direct Car Insurance: 64 Customer Reviews

Good Customer Service and Competitive Prices

Hastings Direct is a car insurance provider based in Bexhill-on-Sea, East Sussex. They offer comprehensive car insurance, as well as third party, fire, and theft insurance. They've been operating since 1997 and are now one of the largest providers in the UK.

Hastings Direct have a good customer service record and competitive prices, with many customers giving them a five star rating. The company also offers a range of discounts and special offers, such as the 'no claims bonus', which can help customers save money on their policy.

What Do Customers Say About Hastings Direct?

Customer reviews for Hastings Direct Car Insurance are generally positive, with the majority of customers praising the company's competitive prices, customer service, and ease of use. Many customers also report that their claims were handled quickly and efficiently.

One customer wrote: "I am very happy with the service I have received from Hastings Direct. The staff have been friendly and helpful, and my claim was dealt with quickly. The price was competitive, and I would definitely recommend them."

Another customer said: "I have been with Hastings Direct for a few years now and I have always been impressed with the level of customer service I have received. The prices are competitive and the process of claiming is straightforward, which is why I would highly recommend them."

Claims, Discounts, and Other Benefits

Hastings Direct offer a range of discounts and special offers, including a no claims bonus, which rewards customers who don't make a claim on their insurance. The company also offers a courtesy car if your car is being repaired, as well as a 24 hour claims helpline.

The company also offers a range of add-ons, such as breakdown cover and legal protection, which can help to further reduce the cost of your car insurance.

What Are the Negative Reviews?

Despite the majority of customers being happy with their experience, there are some customers who are dissatisfied with the service they have received from Hastings Direct. Some customers have reported difficulties with getting a refund, or have had problems with their claims being processed.

One customer wrote: "I have been with Hastings Direct for a few years and have recently had to make a claim. The process was incredibly slow and I was left waiting a long time for a response. I felt like I was chasing them for a response and eventually had to take the matter to the ombudsman to get it resolved."

Should You Choose Hastings Direct?

Hastings Direct have a good customer service record and competitive prices, making them a good choice for car insurance. The company also offers a range of discounts and special offers, such as the no claims bonus, which can help customers save money on their policy.

Overall, the majority of customers are happy with their experience, however there are some dissatisfied customers who have had difficulty getting a refund or had issues with their claims.

If you're looking for car insurance, it's worth considering Hastings Direct. They have competitive prices and a good customer service record, making them a good choice for car insurance.