How to Make a Claim with Westpac Car Insurance

What is Westpac Car Insurance?

Westpac Car Insurance is a comprehensive policy designed to protect your vehicle and wallet in case of an unexpected event. With their policy, you can protect your car against damage, theft and third-party liability. You can also add on extras such as roadside assistance, courtesy car and windscreen cover to give you peace of mind when you’re out on the roads. Westpac Car Insurance is available to all Westpac customers, so if you’re an existing Westpac customer you can receive a discount when you purchase a policy.

Making a Claim with Westpac Car Insurance

Making a claim with Westpac Car Insurance is straightforward. You can make a claim online, over the phone or in branch. If you have an online account, you can log in to make a claim. Otherwise, you can call the Westpac Car Insurance claims line on 1300 703 056. If you’d like to speak to someone in person, you can visit your nearest Westpac branch. When you make a claim, you’ll need to provide your policy number and some details about the event that led to the claim. You may also need to provide evidence such as photos or a police report.

What Happens After You Make a Claim?

When you’ve made a claim, a Westpac representative will contact you to discuss the details and any relevant documents. Once the claim is approved, Westpac will arrange for the repairs to be completed or for the funds to be transferred to you. Depending on the circumstances, you may need to pay an excess or excesses for the claim. Westpac will then pay the remaining amount to the repair shop or to you.

Tips For Making a Claim with Westpac Car Insurance

When making a claim, it’s important to have all the relevant documents and information ready. This includes your policy number, a description of the incident, contact information for any witnesses, photos of the incident and any other relevant documents. It’s also important to keep a record of all conversations and correspondence with Westpac. This will help you track the progress of your claim.

Frequently Asked Questions

How long will it take for Westpac to process my claim?

Westpac aims to process all claims as quickly as possible. However, the time it takes to process a claim can vary depending on the complexity of the claim. You can contact Westpac for an update on the progress of your claim.

What happens if I don't agree with the decision?

If you don’t agree with the decision made by Westpac, you can dispute it by getting in touch with the insurer. They will review the decision and work with you to resolve the matter.