How to Check HDFC Motor Insurance Claim Status?

Having a motor insurance policy is essential to protect your automobile and yourself from any unexpected financial losses. If an unfortunate incident occurs, you can file a claim and get compensated for the losses incurred. HDFC ERGO offers comprehensive motor insurance policies that cover third-party liabilities, death or injury of the insured, and offers numerous other coverage benefits.

Once you file a claim, you can track the claim status online to get timely updates on the same. This article explains the procedure to check HDFC Motor Insurance Claim Status.

How to Check HDFC Motor Insurance Claim Status Online?

To check the claim status online, you need to follow the steps given below:

Step 1: Visit the HDFC ERGO Website

First, visit the official HDFC ERGO website and click on the ‘Claims’ option. Once you do that, you will be directed to the Claims page of the website.

Step 2: Enter the Claim Number and Mobile Number

On the Claims page, you will find the ‘Track Claim Status’ option. Click on that option and enter the claim number and the registered mobile number in the relevant fields. Once you do that, click on the ‘Submit’ button.

Step 3: Check Your Claim Status

Once you click on the ‘Submit’ button, your claim status will be displayed on the screen. You can check the details of the claim such as the nature of the claim, the claim amount, the claim status, etc. It should be noted that the status of the claim is updated at regular intervals.

Claim Status Definitions

The following are the definitions of the different claim statuses:

Registered: This means that the claim has been successfully registered.
Surveyor Assigned: This indicates that the surveyor has been assigned to the claim.
Survey Completed: This means that the survey has been completed and the survey report has been submitted.
Under Process: This indicates that the claim is under process.
Claim Finalized: This means that the claim has been finalized.
Claim Rejected: This indicates that the claim has been rejected.

These are the steps to check HDFC Motor Insurance Claim Status online. You can also contact the customer care team of HDFC ERGO to get more information about your motor insurance claim.